We hope you have a perfect shopping journey. If you have any questions, we are very glad to know your concern and spare no effort to make everything go better. In order to make you informed of more information about your package, something about shipping is listed as follows:
When will my order ship & How long to arrive?
Most in-stock items ship within 24 hours of ordering; however, during special events order processing can take 2-7 business days. When your order ships, you’ll get an email with a tracking link. Tracking information can take 24-48 hours to update.
In general, we ship via YunExpress,Fedex ,UPS,USPS, and ChinaPost, average transit time is about 5 – 12 business days. You can view the estimated delivery dates on the product page, a special situations the items transferred by Amazon, the tracking number may be delayed.
In rare cases due to unforeseen events, (e.g. extreme weather, unusual spikes, etc.), these shipment processing times may be delayed.
Free Shipping
All of our items are FREE SHIPPING on order over $100 (within the contiguous United States). You can get the items at no shipping cost. There are no other hidden charges or handling fees. The price you see in the shopping cart is the total cost of your purchase.
In a few special cases, you need to pay the necessary cost of shipment, for example, return, exchange, or some remote area.
We ship within the 48 contiguous United States. We do not ship to Alaska, Hawaii, US protectorates (e.g., Puerto Rico), P.O. boxes, or APO/FPO addresses. If your address in these areas, you should pay the extra shipping costs for delivery.
Additional Information
We process orders Monday-Friday (excluding holidays).
If you place your order after the cutoff times, we’ll process and ship the order the next business day.
We do not deliver on Saturday,Sundays or holidays.
Tracking Information
We’ll send you the delivery time by email. For any further information, please feel free to contact us at sales5@lumisonata.com
If you want to change or cancel your order, please check whether the order has already been processed. Once the item leaves our warehouse, it can not be canceled or changed.
Keep in mind:
Tracking is not available for orders that are in a Processing status
Tracking can take up to 48 hours to update after an order is shipped
What if the package arrives damaged & the item is defective?
When you receive your item, please check your package and item carefully. If there is something wrong, the following steps are advised:
(1) Take pictures reflecting the damage or defect clearly.
(2) Then please email us at sales5@lumisonata.com immediately and attach the photos.
(3) We will contact you and try our best to find the best solution.
