Dear customers, Thank you for purchasing products from us,we guarantee that all items we sell have undergone strict quality control inspections to make sure you have an excellent product experience. At the same time, our warranty policy can make you rest assured to buy products from us.All items sold by Lumisonata are covered by the following comprehensive product warranties.
1.Accepted Return
30 Day Unconditional Refund Guarantee for Unopened & Unused Items
Our return CA warehouse: Shenzhen Longhua Guanlan Dahe 597 xinchao Industrial Park 4th floor fashion luminescence Technology Co., LTD
If you are not satisfied with your purchase, or for whatever reason, You no longer want this product within 30 days after receiving it, you may contact us for a return and refund. Kindly note that in such cases the return shipping fee is the customer’s responsibility and is non-refundable. Items MUST be returned in their original packaging, unused and unopened in order to qualify for a product refund.
Note that the returns shipping fee is non-refundable and products must be returned unopened and unused for a refund.
Please ensure to return the item with its original packaging and accessories in the same condition as when you received it..
2.Not support the return
（1）Return is not accepted when damage is caused by unauthorized maintenance, misusing, collision, negligence, abuse, etc.
（2）Arrived damage
If the items you have received is defective or damaged, contact our customer service at the first time and provide us with the photos or a video of the defective or damaged item within 7 days. In this case, after our checking, we will give a full refund.
（3）Missing part
If your product parts damaged or missing, we can send the new parts to you or partially refund you. If the part affects product function or use, you can’t repair it by yourself or the local technique person, and we will send a new item to you or a full refund.
（4）Doesn’t work or defective
When you received the product that doesn’t work, you can ask our customer service for help, we’ll give you the related technical reply; if it doesn’t work still, you can ask us for an refund. When you received the product is defective, and you can ask our customer service to give you technical support or solution, if you can repair it by yourself or local store, we will provide you with some compensation.
（5）Incorrect Package Sent
If the item you have received differs completely from the one you ordered, please do not hesitate to contact our customer service and to provide us with the following proofs within 7 days: Photos or a video of the incorrect item. We will resend the correct new item to you.
3.Return Confirmation
（1）Contact us with sales5@lumisonata.com to get a return shipping label. submit order no., a clear picture or video, and shipping packaging to confirm your return is accepted.
（2）When returning your package, please make sure the item is in good condition with all accessories inside. Affix the return shipping label that we provided to the package, ship it to the address our customer service sent you.
（3）If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
4.Refund and Compensation Process
（1）PayPal refunds may take up to 24 hours to process and appear in your account.
（2）Credit card refunds will take between 7-14 business days to appear in your account. This delay depends entirely on your credit card company and any intermediaries.
Note: The price of the products on our website will fluctuate with the cost, and we will not refund any difference caused by this.
