FAQ's

Yes! We offer worldwide shipping to most countries.

Orders are shipped via trusted international carriers such as UPS, DHL, and local partners, depending on your destination.

All orders are processed within 1–3 business days after payment confirmation.

Once your order is shipped, you’ll receive a tracking number by email so you can follow your delivery every step of the way.

Estimated delivery times vary by location:

• United States: 5–10 business days
• Europe / UK: 7–12 business days
• Other international destinations: 7–15 business days

🌍 Please note: customs clearance or local courier delays may occasionally affect delivery times.

We offer a 30-day risk-free return policy for eligible items.

• Returns are accepted within 30 days of receipt
• This policy applies only to purchases made directly on lumisonata.shop
• Original proof of purchase is required

Returned items must:

• The tags must remain attached, and the item must be in a condition suitable for resale.
• Be disassembled and repackaged in original condition
• Include all original packaging and accessories

Missing components may affect your refund eligibility.

To initiate a return, please email us at:

📩 support@lumisonata.com

Include:

• Your order number
• Purchase email address

Once approved, we will provide the return address and instructions.

Refunds are processed within 3–7 business days after we receive and inspect the returned item.

• Refunds are issued to the original payment method
• Banks or card issuers may take additional time to post the refund
  
  

Our support team is happy to help.

📩 Email: support@lumisonata.com

Once your payment is successfully processed, you will receive an order confirmation email.

This email includes:

• Your order number
• Order details
• Billing & shipping information

📩 If you don’t see the email, please check your spam or promotions folder.

Yes — but only before your order has been shipped.

• Orders can be modified or canceled within 12–24 hours after purchase
• Once the order is shipped, changes or cancellations are no longer possible

Please contact our support team as soon as possible.

Yes, as long as the order has not been shipped yet.

Once the package is dispatched, the shipping address cannot be changed for security reasons.

Yes. If you need to update your billing address, please contact us promptly.

📌 Billing address changes do not affect shipping once an order is dispatched.

Orders may be canceled due to:

• Payment authorization failure
• Suspected fraudulent activity
• Inventory availability issues

If your order is canceled, any charged amount will be fully refunded automatically.

Multiple orders can be placed separately.

However, once orders are processed, we are unable to combine shipments.

Yes. Once your order ships, you will receive a shipping confirmation email with a tracking link.

Tracking updates may take 24–48 hours to appear after shipment.

If you notice incorrect details (address, name, phone number), contact us immediately.

We’ll do our best to assist before the order ships.

Please check:

• Your mailbox or front desk
• With neighbors or building management

If the issue persists, contact us within 48 hours so we can assist you with the carrier.

We recommend checking the size chart on the product page and choosing your size based on your body measurements.

If you’re between sizes, we suggest sizing up for a more comfortable fit

Our garments are designed to balance style, comfort, and wearable technology

📏 Still unsure? Contact our support team with your height, weight, and preferred fit.

Yes. All our products use low-voltage LED fiber technology, making them safe for daily wear.

✔️ No heat generation

✔️ Skin-safe materials

✔️ Secure internal wiring design

Each product is tested to meet safety standards before shipping.

Yes — our garments are washable with proper care.

Before washing:

• Remove the detachable battery pack

Recommended care:

• Hand wash or gentle machine cycle
• Cold water only
• Do not tumble dry or iron directly on lighting areas

Proper care ensures long-lasting performance.

Lighting effects can be controlled via our mobile app (on supported products):

🎨 Change colors & brightness

🌈 Select multiple lighting modes

🎵 Enable music-reactive or sound-responsive effects

App compatibility and features are listed on each product page.

Battery life depends on usage and brightness level:

⏱️ Average runtime: 6–10 hours (The time frame varies depending on the product; for more details, please read the product manual.)

🔌 Fully rechargeable via USB

⚡ Charging time: approx. 2–3 hours(The time frame varies depending on the product; for more details, please read the product manual.)

Yes. All light-up garments feature a removable battery module for easy charging and washing.(Batteries in small bags, hats, hair clips, bow ties, ties, and other special products are not removable.)

Will the lights stop working over time?

With proper use and care, our LED fiber technology is designed for long-term durability.

To extend lifespan:

• Avoid excessive bending at lighting points
• Follow washing and charging instructions
  
  

Yes, but the lighting effects are most visible in low-light or nighttime environments.

For best visual impact, we recommend use during:

• Night events & parties
• Festivals & concerts
• Night walks or city nightlife
  

Currently, we do not offer gift cards.

🎁 However, our products make unique gifts for festivals, parties, and special occasions.

If your item arrives damaged or does not function correctly, please contact us within 48 hours of delivery.

📩 Email: support@lumisonata.com

Include your order number and photos/videos — we’ll resolve it promptly.